Goals

• This course will prepare you to:
• Run an SAP Hybris Sales Cloud implementation project using SAP best practices
• Translate customer business needs to best practice business scenarios in SAP Hybris Sales Cloud
• Set up and configure the sales solution to manage business processes
• Configure Lead Management to nurture Leads and convert them to Opportunities
• Define Sales Methodology process to streamline Opportunity process
• Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
• Configure functionalities which enables sales personal to plan and record customer visits and activities
• Understand key features and functions of pricing in SAP Hybris Sales Cloud
• Understand Partner Channel Management for collaborative selling
• Configure Sales Target Planning to carry out top down sales planning
• Describe the integration scenarios available with SAP Hybris Sales Cloud

Audience

• Business Analyst
• Business Process Architect
• Business Process Owner / Team Lead / Power User
• Enterprise Architect
• Industry Specialist
• Program / Project Manager
• Solution Architect
• System Administrator
• Trainer
• User

Prerequisites

Essential

• CRM/Sales domain knowledge
• C4C10 course or C4C10E course or equivalent knowledge

Recommended

• SAP Hybris Cloud for Customer experience

Course based on software release

• SAP Hybris Cloud for Customer 1702

Content

• Introduction to SAP Hybris Sales Cloud
• Lead Management
• Opportunity Management
• Quotation Management
• Order Management
• Activity Management
• Visit Planning and Execution
• Partner Channel Management
• Sales Planning and Forecasting
• Pricing
• Account 360 and Sales Intelligence