• The “SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP2” certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended – although not mandatory – prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

SAP CRM master data > 12%

Describe Business partners, organizational management and  product master

SAP CRM basic functions > 12%

Describe CRM Billing, partner processing, actions and pricing fundamentals

SAP CRM interaction channels > 12%

Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center

SAP CRM technology and integration > 12%

Describe SAP CRM Solution – Foundation & Architecture, SAP NetWeaver Fundamentals

SAP CRM business scenarios > 12%

Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics

CRM user interface > 12%

SAP CRM transactional processing 8% – 12%

Describe Activity management and transactional processing

CRM Middleware 8% – 12%

Describe CRM Middleware, Data Exchange with R/3 Backend

General Information

Exam Preparation

Each specific certification comes with its own set of preparation tactics. We define them as “Topic Areas” and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.

Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.

For more nformation refer to our Take your SAP Certification Exams and our FAQs .

Safeguarding the Value of Certification

SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Please take a look at our  post  to understand what you can do to help to protect the credibility of your certification status.

Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.

Cloud Security Guidelines  

Classroom Security Guidelines