Course announcements

  • The course will provide you with an overview of the key functions of Application Operations in SAP Solution Manager. Participants will learn how to use the Monitoring tools in SAP Solution Manager to detect problems in their IT landscape quicker. The capabilities of SAP Solution Manager for supporting customers in regular administration tasks will be demonstrated including the usage and creation of Guided Procedures. Root cause analysis is a key requirement for efficient support of IT solutions and a superior method for resolving problems in a heterogeneous IT landscape quickly and permanently. Customers will learn how to perform End-to End and component specific Root Cause Analysis with the diagnostics tools in SAP Solution Manager. By leveraging the training SAP provides for end-to-end solution operations support, customers are able to resolve problems faster, the availability of their IT solutions goes up, and the amount of work involved for their IT organization goes down, all of which results in lower cost of ownership. Goals


  • Understand and use the Monitoring and Alerting infrastructure (MAI) in SAP Solution Manager
  • Use The SAP Solution Manager Administration work center for regular administration tasks
  • Perform a cross-component root cause analysis with the E2E Diagnostics tools in SAP Solution Manager for performance and functional problems
  • Perform component-specific root cause analysis for ABAP and non-ABAP based systems
  • Use the CA Introscope for operation system and JAVA memory problems
  • Define and use Guided Procedures for documenting administration tasks and solutions of known issues in IT landscapes
  • Use EarlyWatch Alerts and Dashboards for analytics


  • System Administrators
  • Solution Architects
  • Application Management Team, especially team responsible to establish problem analysis and resolution
  • Service Consultants
  • Support Consultants
  • Technical Consultants



  • Knowledge about SAP AS architecture
  • Basic knowledge of SAP Solution Manager * Recommended
  • E2E040 Digital transformation with SAP Solution
  • SM100 SAP Solution Manager Configuration

Course based on software release

  • SAP Solution Manager 7.2 SP05


  • Application Operations-Process overview
  • Monitoring and Alerting Infrastructure (MAI) in SAP Solution Manager for proactive problem detection
  • Notification Management
  • Work Modes and IT Calendar
  • Service Availability Management
  • End-to-End Change Diagnostics
  • End-to-End Workload Analysis
  • End-to-End Trace Analysis
  • End-to-End Exception Analysis and Exception Management
  • CA Introscope for component-specific diagnostics
  • Java Memory Analysis
  • Using the Guided Procedures Browser
  • Creation of customer own Guided Procedures
  • EarlyWatch Alerts for long-term performance analysis
  • Application specific Dashboards
  • Customer specific Dashboards with the Dashboard Builder
  • Extractor Framework and Housekeeping in SAP Solution Manager


  • Course material is only available in English language
  • The course does not introduce SAP Solution Manager fundamentals
  • The course does not introduce the installation and setup process of SAP Solution Manager and Monitoring and Alerting infrastructure