Course announcements

  • The Solution Architect training for SAP Hybris Commerce and SAP Hybris Cloud for Service is designed to provide participants with a system level understanding of how to integrate SAP Hybris Commerce and SAP Hybris Cloud for Service to share data and services. This course provides a high-level introduction to the functionality of SAP Hybris Commerce, SAP Hybris Cloud for Customer and SAP Hybris Cloud for Service as well as the business benefits made possible by this integration. Augmented by business demos, you will learn how omni-channel customer service experience can be offered by companies implementing this integration.
  • Disclaimer: If you are not an official SAP partner or customer, you cannot download the SAP Hybris Commerce software as demoed in this course. This is due to compliance regulations and is non-negotiable. This does not affect the duration of the course. Downloading the software is not a mandatory part of this course and therefore does not affect the educational value of the training.
  • If you are not an official SAP Hybris partner or customer, you cannot access the SAP Hybris Commerce Help documentation.
  • Please use the correct software version as stated in the course description. Before you start the training, please ensure that your environment meets the minimum requirements and is configured properly. If you encounter a problem with the training content please make sure that it is not related to any environment misconfiguration on your side before contacting us. We will fix any content related problems such as playback issues, typos or usability errors as soon as possible. But unfortunately, we cannot assist you with problems related to the software installation, misconfiguration, network issues. Thank you for your understanding.
  • Please note that this course contains demonstrations but there are no hands-on exercises.


  • This course will prepare you to:
    • Understand the integration SAP Hybris Commerce with SAP Hybris Cloud for Service
    • Get technical overview of the sample integration use cases


  • Solution Architects
  • Functional leads
  • Business consultants



  • C4C50 – SAP Hybris Cloud for Customer – Integration with On-premise SAP Solutions
  • Understanding of Hybris commerce to SAP ERP integration


  • None

Course based on software release

  • SAP Hybris Commerce 6.5
  • SAP Hybris Cloud for Service 1708


  • Module 1: Introduction
    • Features of the Integration
    • Business scenarios
    • Intro to SAP Hybris Suite and SAP Hybris Cloud for Service
    • Intro to Hybris Commerce and Data Hub
  • Module 2: Integration
    • Integration Overview
    • Pre-requisites
    • Steps to integrate
  • Module 3: Business Demos
    • Call support Demo
    • E-store help Demo
  • Module 4: Conclusion
    • Summary
    • Appendix