Overview of the SAP CRM Solution – Free with SAP Learning Hub discovery edition
- Solution:SAP CRM
Level:Introduction & Overview
- Free with SAP Learning Hub discovery edition, Sign- up Now or Learn More .
- Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
- Evaluate integration aspects between SAP CRM and other components
- SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
- Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
- Basic Knowledge of CRM processes in general
- Knowledge of SAP ERP, in particular in the Sales and Service environment
Course based on software release
- SAP EHP 2 for SAP CRM 7.0
- SAP EHP 6 for SAP ERP 6.0
- Introduction to:
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM