Goals

• Participants will receive an overview of the SAP HCM Shared Service Framework solution. Course participants learn about the architecture of the SAP HCM SSF solution.

Audience

• Project team members involved in an SAP HCM Shared Service Framework project
• Consultants with knowledge of the SAP HCM application who are interested in understanding the SAP CRM SSF application in the context of the Shared Service Framework solution
• Key users involved in an SAP HCM Shared Service Framework project.

Prerequisites

Essential

• General knowledge of shared service scenarios
• SSF100 Shared Services Framework

Recommended

• SAPHRSAP ERP Human Capital Management Overview
• Knowledge of the SAP HCM

Course based on software release

• SAP ERP 6.0 EhP5
• SAP CRM 7.0 EhP1

Content

• Introduction to the SAP HCM Shared Service Framework
• Architecture of the SAP Shared Service Framework solution and required Business Functions.
• The Interaction Center Roles and Structure
• Categories and Surveys
• Authorizations and Employee Authentication
• Integration with HCM Processes and Forms
• Integration with ESS On Behalf