TCRM20
CRM Fundamentals II
- Solution:SAP CRM
Level:Consultant Academy Training
Languages:English
Goals
- Use the basic knowledge a CRM solution consultant requires for all consultant profiles
Audience
- Solution consultants responsible for implementing Customer Relationship Management with SAP CRM
Prerequisites
Essential
- Basic business knowledge of CRM processes and concepts
- TCRM10 CRM – Fundamentals I
Recommended
- Knowledge of SAP ERP sales business processes; for example:
- TSCM60 Order Fulfillment I or
- SCM600 Business Processes in Sales Order Management
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EHP7
Content
- Customizing fundamentals for CRM – CRM business transactions
- Overview of generic functions in business transactions
- Activity management
- Customizing for these objects
- Customizing fundamentals for CRM – Process control and determination
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM billing
- CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
- User interface (UI) technology in SAP CRM
- Case Study: implementation of example scenarios using specific business processes
- Certification examination on the content of the courses TCRM10 and TCRM20